IR-001- Security Incident Response

Responsible Office:  Office of CybersecurityLast Review: 02/27/2023 Next Review: 02/27/2025
Contact: Chris MadekshoPhone: 901.448.1579 Email:


To maintain the security of UTHSC IT Resources, including data and information, a framework for the proactive detection and prevention, and the reactive identification, containment, eradication, recovery, tracking, and documentation of information security incidents is established. This standard is also designed to meet compliance requirements for data regulated by federal or state law. This includes, but not limited to, security requirements and safeguards for the Family Educational Rights and Privacy Act (FERPA), Health Insurance Portability and Accountability Act (HIPAA), or Gramm-Leach-Bliley Act (GLBA).


This standard applies to Information Security Incidents at the University of Tennessee Health Science Center (UTHSC)


Information Technology (IT) Resources – The collection of data and technology that support the achievement of organizational goals. IT Resources include hardware, software, vendors, users, facilities, data systems, and data.

Security Information Response Team (SIRT) – a group of individuals that initially respond to an incident or potential incident. Members vary depending upon the

type of incident reported.


Any member of the UTHSC community has the responsibility for reporting any information security incident or potential incident. Violations can be reported (anonymously) to the following:

  • UTHSC ITS Information Security Team
  • Security Hotline
  • Office of the UTHSC CIO
  • UTHSC ITS Service Desk
  • UTHSC Privacy Officer
  • Campus Police
  • Office of Institutional Compliance
  • UT Compliance Hotline

Security Information Response Team (SIRT) is responsible for responding to the report of any incident or potential incident, documenting all incidents, and reporting the finding of the incident to the Vice Chancellor for Information Technology/CIO. The Chief Information Security Officer (CISO) or designee is assigned as permanent member and head of the SIRT, is responsible for directing the activities of the SIRT, and will correspond with the UTHSC Emergency Management Team as appropriate. The Office of Cybersecurity is responsible for activating the SIRT in response to an information security incident report classified as Medium or High.

The Vice Chancellor for Information Technology/CIO is responsible for acting on the findings of the IRT.


  1. UTHSC maintains an Information Security Incident Response Plan outlining the goals and objectives of the incident response capability
  2. UTHSC maintains a Security Incident Response Team (SIRT) to respond to information security incidents chartered as follows:
    1. Authority
      1. The Chief Information Security Officer (CISO) has final accountability and authority over the activities of the SIRT.
      2. The CISO charters the SIRT and appoints the permanent members of the SIRT
      3. The CISO, or designee, directs and prioritizes duties of the SIRT while responding to information security incidents.
      4. The CISO, or designee is the authority to initiate and terminate an information security incident response.
    2. Composition
      1. The CISO, or designee, is permanent member of the SIRT. They manage, direct, and provide leadership for the SIRT while responding to information security incidents.
      2. Permanent members of the SIRT include the Office of Cybersecurity.
      3. Members of the Information Technology Services (ITS) staff as appropriate to cope with the incident’s scope, severity, and potential impact.
      4. Members of the UTHSC Community as appropriate to cope with the incident’s scope, severity, and potential impact.
    3. Categorization
      1. Each information security incident will be categorized (Low, Medium, High) per the UTHSC Information Security Incident Response Plan
    4. Documentation and Reporting
      1. All investigations and resolutions of information security incidents will be tracked and documented.
      2. SIRT will follow the procedures outlined in the UTHSC Information Security Incident Response Plan when responding to incidents.
      3. UTHSC reports, on a periodic basis, all security incidents to the UTHSC CIO and the UTSA CISO.


  1. IT0110 – Acceptable Use of Information Technology Resources
  2. AC-001-Access Control
  3. UTHSC Security Incident Response Plan